ROLE OF SOCIAL WORK IN MANAGING PSYCHOSOCIAL RISKS FOR INCLUSIVE AND HEALTHY ENVIRONMENTS

Abstract

This article is based on the experience gained during the pre-professional practice of Social Work at the Metropolitan Directorate of Human Resources (DMRH) of the Municipality of Quito. A social diagnosis was developed to identify and understand the psychosocial risk factors affecting workers with disabilities and substitute workers (priority care–disability groups), in response to Ministerial Agreement MDT-2017-0082. The Social Group Work Method was used due to its effectiveness in addressing a population of 189 employees. The intervention focused on the preparation of a social diagnosis, supported by techniques such as documentary review, actor mapping, and semi-structured interviews, using a socio-economic record as the main data collection instrument. A sample of 16 people was interviewed, from whom relevant information was obtained for analysis, including the type of disability and perceived psychosocial risk factors. The document highlights the importance of the role of Social Work in promoting employee well-being, makes visible the areas for improvement in intervention, and emphasizes the influence of gender roles that materialize around caregiving in the case of substitute workers.