EFICACIA DE LA CALIDAD DEL SISTEMA DE GESTIÓN ACADÉMICA DE LA ESPAM-MFL BASADO EN LA NORMA ISO/IEC 25010

Ramón Agustín Varela Muñoz; Juan Carlos Sánchez Muñiz; Victoria Estefany Cusme Zambrano; María Auxiliadora García Zambrano

doi:10.56124/encriptar.v8i15.005

Authors

Ramón Agustín Varela Muñoz Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López
Juan Carlos Sánchez Muñiz Universidad Nacional de Tumbes
Victoria Estefany Cusme Zambrano Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López
María Auxiliadora García Zambrano Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López

DOI:

https://doi.org/10.56124/encriptar.v8i15.005

Keywords:

ISO/IEC 25010, System, Academic Management, Software

Abstract

Academic Management Systems (SGA) facilitate and optimize the administration and management of university educational institutions. The objective of this study was to evaluate the perceived effectiveness and quality of the SGA at the Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López, based on the ISO/IEC 25010 Standard. A mixed method combining qualitative and quantitative data was used, following six steps: definition of criteria, construction of evaluation instruments, data collection, instrument validation, data analysis, and interpretation of results. The instrument validation resulted in a Cronbach's alpha coefficient of 0.973 in a sample of 167 students from the Computing and Electronics and Automation programs. The dimensions analyzed according to the ISO/IEC 25010 Standard included functional adequacy, performance efficiency, compatibility, usability, reliability, and security, obtaining satisfactory results in each. It was concluded that the SGA is perceived as "Efficient" as it meets most of the quality and usage requirements of the mentioned standard. The system is positively valued for its functionality, usability, and security. However, opportunities for improvement were identified in performance efficiency and compatibility to enhance fault tolerance and avoid service interruptions, in order to increase overall reliability.

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