Document management of the digitization process in the Municipal Public Company Manta Property Registry

Investigation article

Abstract

A computer system is a support instrument that allows users and whoever uses it to streamline and automate the tasks they perform, allows to centralize, and obtain specific information, reducing consultation time. The Manta Public Property Registry Company dedicated to the registration of real estate registrations, due to the constant requests for information from customers, is forced to find a solution that allows optimizing the registration search processes, improving the service and reducing delivery time to users. The methods used in this research were non-experimental and bibliographic. The digitization and registration staff of the company were surveyed, with a total of 15 people; The manager, head of the ICT department and personnel in charge of the record-keeping process were also interviewed. The results obtained through the surveys and interviews carried out by the character recognition system for the automation in document management of the digitization process will be of great help for the company, allowing it to reduce the time in the delivery of documents to the clients and in costs due to the contract of fewer operators to extract the information from the minutes.

Keywords: document management, Property Registry, Manta, digitization, public company.