Organizational design and procedure manual Zamver Jewelry case study

Abstract

Organizational design seeks to optimize time and processes to achieve successful participation and collaboration among the company's various stakeholders. Therefore, most companies are recently seeking to avoid duplication of roles. The objective of this study was to analyze the organizational structure of Zamver Jewelry in Manta and develop a value proposition through the design of an organizational chart. The research was descriptive and qualitative, and the data collection technique used was a structured interview with the owner and managers. Among the most relevant results, it was found that the company lacked a corporate philosophy and a defined organizational structure that clearly identified the roles and functions of its employees. Thus, the jewelry company's mission, vision, objectives, and organizational chart were developed, tailored to the needs of a well-positioned company in the jewelry market. This facilitates internal operational efficiency by defining activities to achieve optimal performance across the company's departments.