Importance of information systems analysis in informed decision making at Gad Chone

Abstract

This study aimed to analyze the importance of information systems in decision-making at the Chone Municipal Government (GAD Chone) and propose improvements to optimize information management. The research was conducted in three phases. The first phase described existing information systems and their legal basis, identifying progress in digitization through platforms such as SIGAD and regulatory compliance, as well as limitations in operability, transparency, and document management. Sixty percent of the surveyed officials indicated that users have easy access to the products/services. The second phase involved interviewing the Coordinator of the Information Systems Department and surveying five administrative staff members. This allowed for a diagnosis of the current situation, revealing an 80% positive perception of the technological infrastructure, security, and internal productivity resulting from the use of Information Systems. However, the need for greater training and citizen participation was also acknowledged. In the third phase, strategies were proposed to strengthen Information Systems, focusing on three priority problems: insufficient security funding, low citizen participation in budget planning, and weak transparency. The proposal included the implementation of youth entrepreneurship projects, citizen training programs, and citizen oversight committees. It was concluded that a more digitized, participatory, and transparent management approach is fundamental for institutional development and a modern, citizen-centered public administration.