Revista Científica y Arbitrada de Ciencias Sociales y Trabajo Social ‘‘Tejedora’’: Vol. 5 (Núm. 9) (ene-jun 2022). ISSN: 2697-3626
Results of telemedicine and its doctor-patient interaction, in the face of the Covid 19 pandemic, in the working population
of the City of Manta
In reference to the evaluation of the impact
of the telemedicine service of the author
Jhon Pardo, 80% stated that it is not
necessary to go to a medical appointment in
person and 20% expressed that it is
considered necessary.
In relation to the previously mentioned, as a
Social Worker, it is important to frame the
good treatment, through respect, courtesy
and an appropriate attitude towards the
patient-user, with the objective of general
trust.
It is important to mention that, according to
the opinions of those interviewed, most of
them indicate that the care received by the
doctor was adequate, even though they did
not meet the doctor in person.
Regarding the credibility of the doctor's care
through telemedicine, 76.4% of respondents
said they do trust this new alternative of
medical care, and 23.6% said the opposite. In
relation to other studies, in this case by the
author Jhon Pardo (2011) on evaluating the
impact of telemedicine service, 89% said
that the response of the treating physician
was credible and 11% indicated that it was
not.
The participants of the present survey, with
a percentage of 55.7% indicate that there
was good treatment in the telemedicine
process and with 3.9% that there was not.
In reference to the study of coverage of
health services, of the Ministry of Public
Health of Peru, corresponding to the year
It was possible to observe through the
results that the doctor's response, even if
not in person, still has the credibility that
characterizes this professional.
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009, in the results of the most important
factors for a good health care, is the good
treatment of the doctor in the process of
telemedicine with 24%, in relation to the
attention that the patient receives.
Of the population surveyed, 53.8% stated
that the treatment sent by their doctor via
telemedicine was effective, while 5.8%
stated the opposite. Taking as a reference
the evaluation of the impact of the
telemedicine service, by the author Jhon
Pardo, it is referred that the treatment was
Those interviewed in this research indicated
that there was a cordial, attentive and
interactive attention with the doctor which
provided confidence in the health care
process.
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