Revista Científica y Arbitrada de Ciencias Sociales y Trabajo Social ‘‘Tejedora’’: Vol. 4 (Núm. 7) (ene-jun 2021). ISSN: 2697-3626  
Community social work and its repercussion on the comprehensive care of elderly people  
COMMUNITY SOCIAL WORK AND ITS REPERCUSSION ON THE COMPREHENSIVE CARE OF  
ELDERLY PEOPLE  
TRABAJO SOCIAL COMUNITARIO Y SU REPERCUSIÓN EN LA ATENCIÓN INTEGRAL DE LAS  
PERSONAS ADULTAS MAYORES  
Tuárez-Sánchez Enny 1  
1
ABSTRACT:  
The objective of this work was to make a theoretical and practical analysis, on the role of the social worker, in the  
field of intervention of the elderly, at the same time as it is to know the satisfaction of this priority group with the  
work performed by community workers during the COVID 19 pandemic, where two variables have been discussed,  
one of them related to community social work, and within it intervention in support networks, family and state co-  
responsibility, and the other related to Empathy. Development of skills, technical aids, family co-responsibility,  
motivation for the comprehensive care of older adults in the Valencia Province of Los Ríos Canton, during the period  
2019-2020, for which we have relied on various theories to understand the social problem.  
Keywords: Community Social Work, Empathy, Communication, Motivation, support network, family co-  
responsibility.  
RESUMEN:  
El objetivo de este trabajo de investigación fue hacer un análisis teórico y práctico, sobre el papel del Trabajador  
Social, en ámbito de la intervención de las personas adultas mayores, a la vez que se trata de conocer la satisfacción  
de este grupo prioritario con el trabajo desempeñado por los Trabajadores Sociales Comunitarios durante la  
pandemia del COVID 19, tratando dos variables una de ellas relacionadas con el Trabajo Social comunitario, y  
dentro de ella la intervención en redes de apoyo, y corresponsabilidad familia y estado y en la otra temas  
relacionados con la Empatía. Desarrollo de habilidades, ayudas técnicas, la corresponsabilidad familiar, la motivación  
para la atención integral de las personas adultas mayores en el Cantón Valencia Provincia de los Ríos, durante el  
período 2019-2020, se basa en varias teorías para entender la problemática social.  
Palabras Clave: Trabajo Social Comunitario, Empatía, Comunicación, Motivación, red de apoyo, corresponsabilidad  
familiar.  
Recibido: 28 de septiembre de 2020; Aceptado: 04 de enero de 2021; Publicado: 08 de enero de 2021.  
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Tuárez-Sánchez. (2021)  
1
. INTRODUCTION  
This research was carried out through an  
analysis of Social Work in Latin America, in  
Ecuador and especially the Canton of  
Valencia Province of Los Ríos, which has  
allowed me to inquire about community  
Social Work and the empathy that exists  
with older adults, to understand the feelings  
and emotions, experiencing objectively and  
rationally within family relationships,  
conflicts and family co-responsibility in the  
context of the community.  
especially with older adults who are more  
vulnerable and provide comprehensive care,  
which guarantees a better quality of life.  
One of the actions or strategies is the  
articulation with the support networks that  
help the community Social Worker, to  
assume a commitment with society through  
the intervention of the elderly so that they  
can stand out from the emotional and  
psychological crisis that thinking involves  
that could be infected in the context of the  
health crisis of COVID 19, which will help  
guarantee comprehensive care.  
"
This approach to intervention, during the  
life cycle of the elderly, is very important and  
it must be given in a dynamic and flexible  
way" (Navarro, 2016, p. 215).  
Carrying out activities together with the  
families aimed at improving their balance  
and emotional security that will help them  
maintain their autonomy in the performance  
of their duties without leaving family co-  
responsibility behind.  
In the province of Los Ríos and within the  
Canton of Valencia, those who carry out  
community Social Work are men and women  
dedicated to social service work, hired to  
work in social programs and services for  
attention to priority groups, as is the case of  
older adults.  
For this research, 206 older adults have been  
surveyed. The data obtained allowed us to  
know the level of satisfaction with the  
services or care programs offered by the  
State for the elderly, specifically in the  
framework of the COVID 2019 health  
emergency.  
In the face of the COVID 19 crisis, a great  
social, family and community problem has  
arisen, where the social worker must take on  
new challenges, and carry out actions and  
mediation strategies, for intervention,  
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Community social work and its repercussion on the comprehensive care of elderly people  
"
Through alternative and transformative  
proposals that contain creativity and social  
commitment, which foster good  
Valencia, Los Ríos province, from technical  
aids, psychological support, and emergency  
care, during the COVID pandemic 19.  
a
relationship between the professional and  
the elderly within the framework of their  
rights." (Quezada, Rojas, & Sepúlveda, 2018,  
p. 34)  
Prior to this, the following specific objectives  
are formulated:  
Knowing the empowerment of  
Community Social Work in the face of  
stimulation of the integral society in  
support of the elderly.  
To establish the problem, the following  
problem is formulated: How does  
community  
Social  
Work  
affect  
Know how the motivation of the  
Community Social Worker influences  
the comprehensive care of the elderly.  
Know how the development of skills of  
comprehensive care for older adults in the  
Canton of Valencia, Los Ríos province during  
COVID 19?  
This urges to establish an approach to the  
problem, showing that community Social  
Work is one of the fields that carries out the  
greatest interventions, in the Canton of  
Valencia, where it is known that the  
community of Social Workers has shown  
since the beginning of the pandemic that  
people Older adults are more vulnerable,  
therefore, they need the participation of  
Social Work professionals, adopting  
measures within the time of quarantine.  
the  
Community  
Social  
Worker  
influences the comprehensive care of  
Older Adults.  
Analyze relationships and family co-  
responsibility and how it influences the  
comprehensive care of the Elderly.  
Among the description, the methodology  
used was through a mixed quali-quantitative  
approach, because a population of 445 older  
adults from the Canton of Valencia, Los Ríos  
Province was taken. This study corresponds  
to a correlational court where we want to  
know the satisfaction with the services  
provided by community Social Work.  
Given the above, the general objective is  
proposed, which is: Establish the impact of  
community Social Work on comprehensive  
care for older adults in the Canton of  
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Tuárez-Sánchez. (2021)  
When  
establishing  
the  
theoretical  
basic provisions and social care" (2020, p.  
11).  
fundamental part, it is important to know  
what Cevallos affirms that “the Social  
Worker is an intervener who allows the  
active participation of its members to be  
promoted from the community, it is also  
within their functions to be that  
management bridge between users and  
institutions between resources and needs  
What the WHO mentions is emphasized,  
that social and community work are the set  
of social determinants, related both to the  
social context and to the processes by which  
social conditions translate into health  
consequences.  
Regarding the interventions carried out  
through the community empowerment of  
the Social Worker, Becerril states:  
"
(2018, p. 33)  
Social Work is the one who deals with  
knowing the causes and effects of social  
problems, in this case focused on the priority  
attention of older adults than due to  
confinement. by COVID 19 are exposed and  
vulnerable to contagion, prior to this,  
community Social Work must go hand in  
hand with networking, which can be made  
up of family, friends, and community social  
actors, in search of solution strategies,  
exchanging ideas or information that help  
solve problems or situations that affect the  
lives of older adults.  
Sustained collaboration with older adults to  
increase awareness about rights, the  
creation of safe spaces (reception centers),  
run by the community, the training of  
different groups that determine the diversity  
of services to be provided. (2017, p. 58)  
Due to the aforementioned, it is important  
to know that currently older people  
constantly interact with the health care  
system, prior to this it is important to  
establish measurable parameters of  
protection through interventions by the  
Social Worker to face situations of violation  
of their human rights by the COVID 19  
pandemic.  
However, the WHO insists that it must be  
ensured that "older people are protected  
from Covid-19 without being isolated,  
stigmatized, left in a situation of greater  
vulnerability or without being able to access  
When referring to the motivation of the  
community Social Worker, Gómez affirms  
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Community social work and its repercussion on the comprehensive care of elderly people  
that “it should be considered as a form of  
practical intervention that requires  
cared for and must consider at least creating  
a demographic database of the most  
vulnerable people with catastrophic  
illnesses, with details of their ongoing  
treatments and medications.  
a
theoretical and knowledge base that is more  
sociological than psychological, unlike what  
happens in other levels of Labor  
intervention. Social" (2016, p. 06)  
The professional in Social Work due to the  
fact of belonging to a humanistic profession,  
where López y Merino affirms that:  
In the case of older adults, the intervention  
of the Community Social Worker can directly  
influence the comprehensive care of older  
adults, raising awareness collectively, where  
the difficulties involved in solving problems  
that may arise in the experiences of  
individuals, groups, and communities.  
He must put into practice his skills and  
knowledge acquired, taking into account the  
ethics as a professional in the branch of  
social sciences, obtained during his training  
and experience for the adequate care of the  
elderly population. (2015, p. 75)  
It is important to know that comprehensive  
care for the elderly should have priority  
attention, where the National Service for the  
Elderly (SENAMA) states that “national and  
local governments are preparing guides  
based on what is currently known about  
COVID 19, in order to help household  
members, prepare for the transmission of  
the virus " (2020, p. 61)  
To increase the autonomy of dependent  
older adults, it is essential, on some  
occasions, to resort to technical aids, which  
are coordinated with institutions such as the  
Ministry of Public Health (MSP), and the  
Manuela Espejo mission.  
Social Worker skills, framed in helping older  
adults focused on the work of helping  
individuals, families, groups, organizations,  
and communities so that they can make their  
own informed decisions to protect integrity,  
where they can establish various skills that  
allow intervention to determine the status of  
The need to create emergency plans and  
continually reinforce prevention measures.  
In the case of older adults, one of the most  
relevant instruments is the emergency plan  
of the people who receive care, which must  
be adjusted to the needs of the person being  
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older adults, manage conflicts that may  
(family, institutions, community). (Nieto,  
2018, p. 94)  
arise, contribute to solving problems.  
Flores, García and Calsina (2018) present  
evidence of "the effectiveness of the  
experiential model for the development of  
social and interpersonal skills, including  
empathy with the use of experiences as  
context and support for behavioral and  
cognitive procedures and techniques" (p.  
At present, there is a trend towards holistic  
work, the new configuration of the field  
requires it, a greater participation of older  
adults in their spaces of social interaction.  
According to article 36 of the Constitution of  
the Republic of Ecuador: “Older adults will  
receive priority and specialized attention in  
the public and private spheres, especially in  
the fields of social and economic inclusion,  
1
4).  
Regarding work with the community and  
social support networks, a Person-Centered  
Comprehensive Attention Model should be  
established, highlighting two components to  
improve the quality of life of people in a  
situation of dependency; integrity and  
orientation to the person.  
and  
protection  
against  
violence.  
(Constitution of the Republic of Ecuador,  
2008).  
What the Magna Carta indicates is rescued  
of the State that establishes public policies  
and care projects for the elderly, and in  
particular must adopt actions that allow care  
to be carried out in the centers of  
specialization for the elderly, which must  
prioritize their health, education and care.  
Social Work aims to intervene in the  
responsibility between the person and their  
environment.  
The intervention of the Social Worker must  
comply with the requirements demanded in  
the social treatment of the elderly, since it  
When referring to family co-responsibility it  
is necessary to know that "the family is the  
fundamental cell of society and as such must  
provide support to all its members" (Arias,  
2018, p. 64). Consequently, it can be known  
that Gómez y Jiménez is “important in the  
offers  
a
comprehensive therapeutic  
response in the problem of: prevention,  
promotion and assistance (not only in the  
satisfaction of basic needs of interaction  
between individuals and the environment  
establishment  
of  
adequate  
family  
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Community social work and its repercussion on the comprehensive care of elderly people  
relationships, it is important for all people;  
but for the elderly it acquires a special  
character "(2015, p. 104). Feeling needed,  
cared for and protected within the family are  
predictors of active aging.  
In this research project the inductive and  
analytical method was applied to analyze  
and associate qualitative research.  
Surveys were applied as a collection  
instrument based on  
a questionnaire  
It is important to dedicate quality time and  
warmth to our elderly, generating an  
environment of assertive communication  
and enhancing the rapprochement between  
all the generations that live in the home.  
prepared by the Lcda. Enny Mercedes Tuárez  
Sánchez, in the research work and the  
application of semi-structured interviews to  
professionals in the area of Social Work.  
The tools used were a questionnaire by the  
Microsoft Forms system composed of closed  
questions, and the application of an  
interview.  
2
. MATERIALS AND METHODS  
The present research work had a mixed  
approach, which establishes a qualitative-  
quantitative investigation, the same one  
that aims to collect data based on the  
acquired qualities of several individuals and  
the necessary quantities established in a  
population approach, which consists of  
going to the particularities of the results of  
interviews and surveys.  
Since the research was based on the analysis  
of the level of influence that community  
Social Work has and its impact on the  
comprehensive care of the elderly, a data  
analysis was developed using the SPSS  
software, which allowed determining the  
relationship of the variables and indicators.  
The population was 445 older adults  
according to data presented by the Services  
The type of research was descriptive and  
exploratory, because the objective of this  
research was studied, and the relationship  
between the variables was determined by  
applying statistical and analytical data.  
for Older Adults, where  
a
simple  
probabilistic sample formula was applied  
that results in 206 people to be surveyed and  
3
professionals in the area of Social Work.  
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3
. RESULTS  
in ages 70 to 80 mention fully agree and  
finally 25.3% of older adults affirm to agree.  
Within the results obtained through the  
instruments, it was possible to verify the  
specific objective that tries to know the  
empowerment of the Community Social  
Worker in the face of stimulation of the  
integral society as support to the elderly,  
where they are presented in questions 7 and  
Table 2. Activities carried out by the Community  
Social Worker to improve integral development.  
6
5 to 70  
years  
1
00.0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
8
of the survey and question 4 of the  
70 to 80  
years  
8
7
2.6% 27.4%  
interview.  
0 to 90  
years  
,
0%  
0%  
89.8% 10.2%  
, 0% , 0%  
Table 1. Community Social Work is a support in  
your experience when you are in confinement.  
Over 90  
years old  
Total  
,
100.0% , 0%  
,5% , 0%  
63.1% 34.0% 2.4%  
Source: Older adults of the Canton Valencia,  
province of Los Ríos  
It was found that 100% of people surveyed  
between 65 and 70 years of age claim to be  
in complete agreement, as well as 100% of  
those over 90 years of age affirm to disagree,  
in the same way 89.8% in ages of 80 At 90  
years of age, they mention that they agree  
and 72.6% of those between 70 and 80 years  
of age consider they totally agree with the  
activities carried out by the Community  
Social Worker.  
6
7
8
5 to 70 years  
0 to 80 years 74.7%  
0 to 90 years , 0%  
100%  
, 0%  
25.3%  
91.8%  
, 0%  
, 0%  
8.2%  
, 0% , 0%  
, 0% , 0%  
, 0% , 0%  
Over 90 years  
old  
Total  
,
0%  
, 0%  
100.0% , 0% , 0%  
2.4% , 0% , 0%  
64.1%  
33.5%  
Source: Older adults of the Canton Valencia,  
province of Los Ríos  
It is observed that 100% of the people  
surveyed between 65 and 70 years of age  
totally agree that the Community Social  
Worker is a support in their experience,  
however, 100% over 90 years old affirm that  
they neither agree nor disagree, However,  
In the interview applied to the Social  
Worker, she responds that in the face of the  
action in the empowerment of the  
Community Social Worker in the face of  
stimulation of the integral society in support  
9
1.8% in ages 80 to 90 refer to agree, 74.7%  
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Community social work and its repercussion on the comprehensive care of elderly people  
of the elderly, they act in different ways not  
only with the users but for the welfare of the  
families, for example the arrangements for  
medical care, ambulances if required,  
stimulating activities that cover the  
biopsychosocial spheres of the elderly.  
over the age of 90 affirm they totally  
disagree, in the same way 87.8% of older  
adults from 80 to 90 years old agree, 72.6%  
totally agree.  
Similarly, the Social Workers interviewed  
responded that their vocation in this type of  
work should be inspired by the simple fact of  
serving the most vulnerable, where they  
dedicate themselves with care in their  
activities to the older adults of the  
community.  
Consequently, the objective can be verified  
that allows knowing the motivation of the  
Social Worker and the influence on the  
comprehensive care of the elderly, who are  
represented in it to next table.  
Table 3. Actions carried out by the Social  
Regarding the objective that allows knowing  
the development of the skills of the  
Community Social Worker and the influence  
on the comprehensive care of the elderly,  
the results presented in the following table  
can be seen:  
Worker.  
6
7
8
5 to 70  
years  
0 to 80  
years  
0 to 90  
years  
Over 90  
years old  
Total  
1
00.0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
7
2.6% 27.4%  
Table 4. Skills possessed by the Social Worker in  
dealing with problems related to the pandemic.  
,
0%  
0%  
87.8% 10.2% 2.0%  
,
, 0%  
, 0%  
, 0% 100.0%  
,5% ,5%  
63.1% 33.5% 2.4%  
Source: Older adults of the Canton Valencia,  
province of Los Ríos.  
6
7
8
5 to 70  
years  
0 to 80  
years  
0 to 90  
years  
1
00.0%  
2.6% 27.4%  
0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
1
00% of older adults surveyed from 65 to 70  
7
years of age fully agree with the actions  
carried out by the Social Worker, carried out  
with motivation by using technical aids,  
psychological support and emergency care,  
during the COVID pandemic 19, while 100%  
,
85.7% 14.3%  
Over 90  
years old  
Total  
, 0%  
, 0%  
, 0%  
100.0%  
,5%  
, 0%  
, 0%  
63.1% 33.0% 3.4%  
Source: Older adults of the Canton Valencia,  
province of Los Ríos  
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Over 90  
years old  
Total  
1
00% of adults over 65 to 70 years of age,  
,
0%  
, 0%  
, 0%  
, 0%  
100%  
9.2%  
45.1% 25.2% 13.1% 7.3%  
who affirm that they fully agree that the  
Social Worker has the necessary skills to  
address problems that may arise during the  
COVID 19 pandemic, while another 100% of  
Adults over 90 years of age state that they  
totally disagree, while 85.7% respond to  
agree, while 72.6% refer to totally disagree  
and 27.4% agree. The Social Workers  
interviewed mention that it is important to  
nourish oneself through training to face a  
virus that only seeks to disturb the mind and  
healthy physical state of the elderly, where  
they directly apply the necessary skills to  
prioritize attention to problems that may  
arise in situations that are clearly family  
decisions. Consequently, it is possible to  
verify the objective that allows to analyze  
the relationships and family co-responsibility  
and the influence on the comprehensive  
care of the elderly, as shown below.  
Source: Older adults of the Canton Valencia,  
province of Los Ríos.  
It can be seen that there is 100% of older  
adults between the ages of 65 and 70 years  
where they affirm that very frequently the  
activities carried out by Community Social  
Workers in the family contribute to  
emergent care during the COVID 19  
pandemic, while Another 100% of adults  
over 90 years of age consider that never,  
however 36.7% in ages 80 to 90 say never  
and 33.7% of adults over 70 to 80 years of  
age, express that very frequently the  
activities carried out by Community Social  
Workers in the family contribute to  
emergent care during the pandemic.  
Table 6. Co-responsibility of the family in tasks  
entrusted by the Social Worker.  
Table 5. Activities carried out by Community Social  
Workers in emergency care during the pandemic.  
6
7
8
5 to 70  
years  
0 to 80  
years  
0 to 90  
years  
1
00%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
3
6.8% 55.8% 7.4%  
,
0%  
0%  
, 0%  
, 0%  
26.5% 32.7% 40.8%  
Over 90  
years old  
Total  
,
, 0%  
, 0%  
100%  
6
7
8
5 to 70  
years  
0 to 80  
years  
0 to 90  
years  
1
00%  
3.7% 54.7% 11.6%  
0% , 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
, 0%  
46.6% 25.7% 9.7%  
7.8% 10.2%  
3
Source: Older adults of the Canton Valencia,  
province of Los Ríos.  
,
32.7% 30.6% 36.7%  
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Community social work and its repercussion on the comprehensive care of elderly people  
1
00% of older adults over 90 affirm that their  
adults over 90 years of age affirm not agree  
or disagree, however a large part of older  
adults mention that they totally agree with  
the activities carried out by the Community  
Social Worker to improve their integral  
development, consequently professionals in  
the area of Social Work respond that they act  
in different ways not only with users but for  
the welfare of families.  
family is never responsible for the tasks  
entrusted by the Social Worker, however,  
1
00% in ages 65 to 70 affirm that very  
frequently, while 55.8 % of adults older than  
0 to 80 years old answer that frequently  
7
and 36.8% answer that the family very  
frequently performs the assigned tasks.  
As for the professionals interviewed, they  
make reference that the family is the  
fundamental basis of support and  
responsibility in the face of the vulnerability  
of the elderly, where when there are people  
trained to guide families in the tasks that  
must be carried out, co-responsibility is  
important for the integration of families,  
because they play one of the most  
fundamental roles in any social process,  
within any modality of care, prior to this it is  
appreciated that a large part of the families  
do all the activities and tasks.  
Given the community empowerment of  
Social Worker Becerril (2017), affirms that  
sustained collaboration with older adults  
should increase awareness about rights, the  
creation of safe spaces (reception centers),  
run by the community, training of different  
groups that determine the diversity of  
services to be provided, or the tasks of  
dissemination and protection.  
Given the results, it is important that the  
Social Worker take the necessary actions to  
protect the integrity of the elderly, this with  
the direct contribution of the participation  
of government entities, establishing  
parameters to measure the need and degree  
of intervention, in the face of confinement  
by COVID 19.  
4
. DISCUSSION  
Regarding the empowerment of the  
Community Social Worker in the face of the  
stimulus of the integral society in support of  
the elderly, they affirm that they fully agree  
that the Community Social Worker is a  
support in their experience, however, older  
Older adults affirm that they fully agree with  
the actions carried out by the Social Worker,  
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Revista Científica y Arbitrada de Ciencias Sociales y Trabajo Social ‘‘Tejedora’’: Vol. 4 (Núm. 7) (ene-jun 2021). ISSN: 2697-3626  
Tuárez-Sánchez. (2021)  
which they carry out with motivation by  
using technical aids, psychological support  
and emergency care, improving their  
comprehensive care during the COVID 19  
pandemic.  
problems that may arise during the COVID  
19 pandemic, while the professionals  
surveyed respond that it is important to  
nourish oneself through training to face a  
virus that only seeks to disturb the mind and  
healthy physical state of the elderly, where  
they directly apply the necessary skills to  
prioritize the pay attention to problems that  
may arise.  
Gómez (2016) refers to the motivation of the  
Social Worker as a form of practical  
intervention that requires a theoretical and  
knowledge base that is more sociological  
than psychological, unlike what happens in  
other levels of intervention.  
López and Merino (2015) mention that the  
Social Worker must put into practice their  
acquired skills and knowledge, for the  
adequate care of the elderly population,  
taking into account the needs and interests  
of the old age stage.  
The motivation that the Social Worker has,  
to face problems of social, psychosocial,  
family, emotional reason or of any kind that  
threaten the integrity of vulnerable people,  
they have through their training, acting as a  
mediator in the events that may arise in this  
case in the care and attention of the elderly,  
allowing to safeguard the integrity, who  
currently carry out a greater intervention to  
determine the status due to confinement by  
COVID 19.  
Regarding the results and the theory  
described, it is evident that the Social  
Worker exercises his labor actions applying  
his  
abilities,  
creating,  
designing,  
coordinating activities to improve the  
integral development of the older adults.  
Regarding family co-responsibility, older  
adults affirm that very frequently the  
activities carried out by Community Social  
Workers in the family contribute to the  
emergency care during the COVID 19  
pandemic, however, they refer to the fact  
that their families are never responsible. of  
It is possible to know the results presented  
in question 11 of the applied survey and  
question  
6
of the interview with  
professionals, that older adults affirm that  
they fully agree that the Social Worker has  
the necessary skills to attend to the  
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Revista Científica y Arbitrada de Ciencias Sociales y Trabajo Social ‘‘Tejedora’’: Vol. 4 (Núm. 7) (ene-jun 2021). ISSN: 2697-3626  
Community social work and its repercussion on the comprehensive care of elderly people  
the tasks entrusted by the Social Worker to  
improve their comprehensive care.  
using technical aids, psychological  
support and emergency care, improving  
their comprehensive care during the  
COVID 19 pandemic, however, it was  
appreciated that there is a low rate of  
older adults who do not receive the  
necessary care during this stage of  
confinement.  
Gómez and Jiménez (2015) affirm that it is  
important for families to show interest in the  
activities carried out to protect the integral  
state of the elderly, where they need more  
attention due to their limitations.  
It was found that not all the relatives of older  
adults carry out the activities designated by  
Community Social Workers, since they often  
lack the time or financial resources to  
improve their comprehensive development  
based on care, but they do apply support in  
the internal relationships.  
3
.
The Social Worker has the necessary  
skills to attend to the problems that may  
arise during the COVID 19 pandemic,  
however, they consider that it is  
important to nourish themselves through  
training to face a virus that only seeks to  
disturb the mind and the healthy physical  
state of people older adults.  
5
.CONCLUSIONS  
Older adults fully agree that the  
4
.
Family co-responsibility in older  
1
.
adults was observed to be carried out in a  
normal way despite the fact that several  
families do not carry out the activities  
recommended by Community Social  
Workers, destabilizing the fundamental  
base of support and responsibility in the  
face of the vulnerability of older adults  
during the phase of confinement by  
COVID 19.  
Community Social Worker is a support in  
their experience, because they act in  
various ways not only with the users but  
for the well-being of the families, in the  
arrangements  
for  
medical  
care,  
ambulances if required, stimulating  
activities that cover the biopsychosocial  
spheres of the elderly.  
2
.
Older adults feel satisfied with the  
actions carried out by the Social Worker,  
which they carry out with motivation by  
140